Privacy Policy

Mr Iqbal is the public name of a chauffeur and car booking service operated by Zafar Iqbal in Pakistan. This policy covers this website and the enquiries and journeys arranged directly with us. Our service is for journeys within Pakistan.

For questions about your information, email [email protected] or call +92 300 485 1598.

When you contact us, we receive the details you choose to share by phone, WhatsApp, or email. These may include your name and contact details, pickup and drop-off locations, travel date and time, flight details, passenger and luggage counts, vehicle preference, special requests, and the content of your messages.

If a journey is arranged, we may also keep the confirmed itinerary, assigned driver or vehicle details, agreed price, payment and receipt information, changes to the booking, and any complaint or follow-up correspondence.

The enquiry form keeps what you type in your browser while the page is open. When direct submission is available and you select Send inquiry, your email address and message are processed by Cloudflare to email us; the website does not keep a separate booking database or take payment. If direct submission is unavailable, the button opens your email app with a prepared message that you must send yourself. WhatsApp messages also reach us only after you send them in WhatsApp.

We use the information needed to answer enquiries, check availability, prepare a quote, confirm and carry out a journey, arrange an appropriate vehicle or driver, contact you about changes, receive payment, issue a receipt, and resolve questions or complaints.

We also use necessary records to manage our business, meet applicable accounting or legal obligations, and protect the website and service from misuse. We do not sell your personal information or make booking decisions solely through automated profiling.

The website's hosting provider may process technical information such as your IP address, browser type, requested pages, and security logs to deliver and protect the site. If you choose Allow measurement, the Google Ads tag loads to measure clicks on the site's phone links. A phone-link click does not establish that a call connected. Google may use cookies or similar technology to attribute an ad click to that action. We do not send booking enquiry text or contact details typed into the form with this event.

Google Tag Manager loads only if configured and you choose Allow measurement. Its contact events contain the action type and page placement, not enquiry text or contact details. Cloudflare Web Analytics is not currently enabled. You can change your measurement choice using the control in the footer.

For direct form submissions, Cloudflare checks the request for abuse and sends the message to our email inbox. The security check may process technical information needed to protect the form. If direct sending is unavailable, your email app opens a prepared message for you to review and send. WhatsApp opens a prepared message that you must send yourself. Cloudflare, WhatsApp, your email provider, and your mobile network handle information under their own privacy terms. Please avoid putting CNIC or passport numbers, payment card details, or medical information in an initial enquiry. If a special requirement affects the journey, share only what is needed to arrange it.

Payment is arranged directly after the quote is agreed, using a bank transfer, JazzCash, or Easypaisa where offered. This website does not collect card details or process payments. The payment provider may process account and transaction information under its own terms.

We share only the information needed with a driver or vehicle partner involved in your journey, and with providers that help us communicate, host the website, or receive payment. We may share records with professional advisers or public authorities when needed to comply with law, resolve a dispute, or protect our rights.

Our journeys operate in Pakistan, but services such as WhatsApp, email, and website hosting may process information on servers outside Pakistan. Their handling of your information is also governed by their own privacy terms.

We keep enquiry and trip coordination details only while needed to answer the request, provide the journey, and deal with immediate follow-up. After that, we remove details such as routes, flight information, and special requests unless a complaint, unpaid amount, or dispute still needs attention.

We keep a limited record of completed bookings and payments, such as the service date, amount, receipt, and payment reference, for the period required by applicable accounting and tax law. In Pakistan, income-tax records generally need to be kept for six years. We do not keep the full journey conversation solely to preserve a payment record.

The website's temporary enquiry form is cleared when the page is reloaded or closed. Direct submissions arrive in our email inbox; we remove enquiry details when no longer needed for the service, subject to the exceptions above. Cloudflare, WhatsApp, and email providers may retain messages or technical records under their own policies.

We take reasonable steps to limit access to booking information to people who need it for the service. No website, email, or messaging channel can be guaranteed completely secure.

You may ask what information we hold about you, request a correction or deletion, or raise a concern by emailing [email protected]. We may ask for enough information to verify your identity and may need to keep some records where the law or an unresolved transaction requires it. You can use the contact links without allowing optional analytics.

Bookings should be arranged by an adult. We do not knowingly ask children to submit enquiries through the website.

If you are unhappy with how we handle your information, please email [email protected] so we can review and respond to the concern. You may also use any remedy available under applicable Pakistani law.

We may update this policy if our services, website tools, or legal requirements change. The date above shows when this version was written.